Shipping & Returns

Shipping Information

• Most USA-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
• Your product should arrive within 3 - 7 Business Days. During Christmas or Holidays it might be delayed. 
• All International (non-USA) orders incur a $25 shipping charge, are shipped via standard US Mail, and may take 2-3 weeks to arrive.

Returns
We want you to be 100% satisfied with your purchase and we stand behind all of
the products that we sell. If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.

Here are some important guidelines regarding our return policy:
All returns must be sent back within 30 days of purchase and must be in new
condition and in their original packaging and shipping fees are the responsibility
of the customer.

All returns require an authorization, which can be obtained by emailing us at
info@thenexan.com or calling us at 206-705-3619.

 

  
Please do not send back your product before you have received an authorization. Shipping Address for Returns:
The Nexan
Attn: Returns
10809 Natches Trace
Austin, Texas, 78717